Legal
Terms & Conditions
Return and exchange terms for products purchased from Lock Athletic Apparel.
If you are not satisfied with our product, we will do our best to rectify any issues. You may return or exchange it in accordance with the terms below, and we will either exchange the product or refund eligible purchases. Before returning any product, please contact us first — email customercare@lockapparel.com with your order number and proof of purchase.
Return & Exchange Terms
Bras
With our 15-day fit guarantee, bras are eligible for exchange within 15 days of delivery. Because bras are specifically measured to fit your body, we want to make sure you give your new bra time to mold to your shape and get comfortable. If the fit still isn't right, message us for a personal fit consultation before returning for the correct size. If a manufacturer defect is present, we will exchange the bra with a new one.
Lock Compression Shorts / Underwear
All Lock Compression shorts and underwear bottoms are final sale and not eligible for refund or exchange. For hygienic reasons, compression shorts and underwear cannot be accepted for return or exchange for any reason except manufacturer defects.
Base Layer Garments
Base layer garments are eligible for return or exchange within 30 days of delivery. Items must be unworn with tags still attached to qualify. Manufacturer defects will be exchanged for a new one.
Sale Items
Products purchased during a sale event are eligible for exchange only, and must be exchanged within the required time frame. Products (except compression shorts/underwear) purchased with a discount promo code are eligible for return or exchange, as described above.
Not Eligible for Return or Exchange
- Accessories (regardless of packaging being sealed or unsealed)
- Free gifts or promotional items with retail value
- Original shipping fees
- Gift cards
- Items purchased from a third-party seller
Products You Did Not Order
If you receive a product you didn't order — or an extra product in your shipment — email customercare@lockapparel.com. In your message, please include:
- The incorrect merchandise, unworn and with all tags attached
- Your name
- Your mailing address
- The order number on the shipping label